Return & Refund Policy
Last Updated: May 2026
At Haozee, we stand behind the quality of our smart home devices. We want you to be completely satisfied with your purchase.
1. 30-Day Hassle-Free Returns
If you are not satisfied with your purchase, you have 30 days from the date of delivery to request a return.
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Condition: Items must be in original condition, unused, with tags, and in original packaging.
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Proof of Purchase: Please provide your order number or receipt.
2. How to Start a Return
To initiate a return, please contact our support team at info@haozee.com with your order number and the reason for the return.
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Return Address: Room 507B, Building A, Shenzhen Zhihui Innovation Center, Hangcheng Industrial Zone, Taoyuan Community, Xixiang Street, Bao'an District, Shenzhen, China.
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Note: Please do not send items back without prior authorization from our support team.
3. Damaged or Defective Items
If you receive a defective or damaged product (e.g., sensor not connecting, hardware failure), please contact us immediately.
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Our Promise: If the issue is confirmed as a product defect, we will offer a full refund or a free replacement at our expense. You will not be responsible for return shipping costs.
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Easy Resolution: For items valued under $30, we often waive the requirement to return the physical unit to simplify your experience.
4. Customer Change of Mind (e.g., Protocol Incompatibility)
We understand that choosing the right smart home protocol (Zigbee 3.0 vs. WiFi) can be confusing.
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If you purchased a device incompatible with your existing ecosystem (e.g., buying a Zigbee sensor without a Home Assistant gateway) and wish to return it, we accept returns within 30 days.
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In such cases, the customer is responsible for return shipping costs. Once the item is received and inspected, a refund will be issued to your original payment method.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status. If approved, your refund will be processed to your original payment method within 10 business days.
6. EU 14-Day Cooling-Off Period
For customers located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU regulations.
