FAQ

How it Works

How It Works

Simple Setup. Smart Living. Total Control.

Haozee smart home devices are designed to be easy to install, simple to connect, and powerful enough to automate your home and garden — all from your smartphone.

Step 1: Choose Your Device

Browse our range of smart home and garden products — from water valves and irrigation timers to soil moisture sensors and motion detectors. Every Haozee product is clearly labeled with compatibility information (Zigbee / Wi-Fi / Tuya) so you can pick the right device for your setup.

👉 Not sure where to start? Check out our Smart Water Valve — our most popular product for home water management.

Step 2: Connect to Your Hub or App

For Wi-Fi devices:
Download the Tuya Smart or Smart Life app, plug in your device, and follow the in-app setup instructions. Most devices are connected and ready in under 3 minutes.

For Zigbee devices:
Connect your Haozee Zigbee device to any compatible Zigbee hub — including Amazon Echo (4th gen), Samsung SmartThings, or the Haozee Zigbee USB Dongle. Haozee Zigbee devices also fully support Home Assistant and Zigbee2MQTT for advanced users.Please note that users need to have a zigbee hub.Tuya zigbee sensors work with tuya zigbee hub or home assistant via zigbee2mqtt.Stardard zigbee 3.0 products just work with Home Assistant Only.

Step 3: Set Your Automations

Once connected, you're in control. Use the app or your smart home platform to:

  • 💧 Schedule irrigation — set watering times, durations, and frequency
  • 🌱 Monitor soil moisture — get alerts when your plants need water
  • 🚰 Detect leaks — receive instant notifications if abnormal water flow is detected
  • 🏠 Automate by conditions — trigger actions based on temperature, humidity, time of day, or motion

Step 4: Monitor and Manage Remotely

Whether you're at home or away, the Tuya Smart / Smart Life app gives you real-time visibility and control over all your Haozee devices — check water usage statistics, adjust schedules, or shut off water remotely with a single tap.

Step 5: Enjoy Peace of Mind

Haozee devices run quietly in the background, protecting your home and garden 24/7. With automatic shutoff, leak alerts, and smart scheduling, you can save water, prevent damage, and grow healthier plants — without thinking about it.

Compatible Platforms

Haozee products work seamlessly with leading smart home ecosystems:

  • ✅ Tuya Smart / Smart Life App(for tuya zigbee sensors)
  • ✅ Home Assistant(for tuya zigbee and stardard zigbee sensors)
  • ✅ Zigbee2MQTT(not ZHA,only zigbee2mqtt for fully features)

Need Help Getting Started?

Our support team is here for you every step of the way.

Shipping Info

 

SHIPPING INFO

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 3-4 business days from the date that it is placed.

Verification → Processing → Shipping → Delivery

All process will take some time and it varies from 1 to 5 days for different styles. So we usually deliver the goods within 1-5 days after you place your order.

Some popular styles can be shipped out within 24 hours. If you are in a hurry, please consult customer service for specific delivery time before placing an order, we believe you will not regret your waiting.

You'll receive an e-mail that confirms your order has been shipped.


Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.

Delivery

Log in to your account and confirm receipt.

What is the estimated delivery time?

Delivery times are influenced by product availability, geographic location of the product in inventory, your shipping destination and the courier partner's time-to-deliver in your location

How much does delivery cost?

Delivery charge varies with the product you are purchasing. We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps to offset logistics costs.

What happens if I am out when delivery is attempted?

Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.

When will the deliveries take place?

Our courier partner will try to deliver between 9:00 and 18:00. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.

How will I be notified about my order?

If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website. We’ll send another communication when your package is on its way to be delivered to your specified address.

 


 

Return and Refund Policy

Return & Refund Policy

Last Updated: May 2026

At Haozee, we stand behind the quality of our smart home devices. We want you to be completely satisfied with your purchase.

1. 30-Day Hassle-Free Returns

If you are not satisfied with your purchase, you have 30 days from the date of delivery to request a return.

  • Condition: Items must be in original condition, unused, with tags, and in original packaging.

  • Proof of Purchase: Please provide your order number or receipt.

2. How to Start a Return

To initiate a return, please contact our support team at info@haozee.com with your order number and the reason for the return.

  • Return Address: Room 507B, Building A, Shenzhen Zhihui Innovation Center, Hangcheng Industrial Zone, Taoyuan Community, Xixiang Street, Bao'an District, Shenzhen, China.

  • Note: Please do not send items back without prior authorization from our support team.

3. Damaged or Defective Items

If you receive a defective or damaged product (e.g., sensor not connecting, hardware failure), please contact us immediately.

  • Our Promise: If the issue is confirmed as a product defect, we will offer a full refund or a free replacement at our expense. You will not be responsible for return shipping costs.

  • Easy Resolution: For items valued under $30, we often waive the requirement to return the physical unit to simplify your experience.

4. Customer Change of Mind (e.g., Protocol Incompatibility)

We understand that choosing the right smart home protocol (Zigbee 3.0 vs. WiFi) can be confusing.

  • If you purchased a device incompatible with your existing ecosystem (e.g., buying a Zigbee sensor without a Home Assistant gateway) and wish to return it, we accept returns within 30 days.

  • In such cases, the customer is responsible for return shipping costs. Once the item is received and inspected, a refund will be issued to your original payment method.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status. If approved, your refund will be processed to your original payment method within 10 business days.

6. EU 14-Day Cooling-Off Period

For customers located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU regulations.