Politique d’expédition

Shipping Policy

Last Updated: May 2026

Thank you for choosing Haozee! We are committed to getting your smart home devices to you safely and efficiently.

1. Processing Time

We pride ourselves on the quality of our products. Each order undergoes a quality check before it leaves our facility.

  • Order Processing: Most orders are processed within 3 to 8 business days.

  • Priority Items: Selected popular styles are often ready to ship within 24 hours.

  • Note: If you need your order by a specific date, please contact us at info@haozee.com before placing your order, and we will do our best to accommodate your timeline.

2. Shipping & Delivery

As we are an international trading company based in Shenzhen, China, we ship our products directly from our primary warehouse to your doorstep.

  • Shipping Method: We partner with reliable international logistics providers to ensure your order arrives safely.

  • Tracking: Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this to monitor your package's progress.

  • Delivery Estimates: Delivery times vary by destination. While we strive for speed, international shipping typically takes [Insert Average Days, e.g., 7–15] business days depending on customs and local carrier efficiency.

3. Customs & Duties

Please be aware that your order may be subject to import duties and taxes (including VAT) once the shipment reaches your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.

4. Contact Us

We are here to help! If you have any questions regarding your shipment, please reach out to our dedicated support team:

  • Email: info@haozee.com

  • Working Hours:

    • Monday – Friday: 8:30 AM – 10:30 PM (GMT+8)

    • Saturday – Sunday: 9:30 AM – 9:30 PM (GMT+8)